Oasis

Introduction

Background

Findings of HA, local and overseas studies consistently show that healthcare staff often face critical incidents, which affect their psychological well-being, work satisfaction and performance.

Common critical incidents at hospitals include：

Workplace violence (e.g. verbal threats, physical assaults etc.)
Medical incidents
Sudden death or serious injury of co-workers
Complaints from patients and their carers
Multiple casualties

Our Mission

To prevent and alleviate the impacts of critical incidents on staff
To plan and provide the following services with reference to the stepped-care psychological service model:
- Preventive services
- Peer emotional support
- Early identification and intervention for emotional disturbances
- Critical incident psychological services
To promote caring culture among staff

Service Model

Stepped-Care Model

To promote safety culture among healthcare staff and improve accessibility to psychological services, Oasis and 7 clusters have collaborated to set up 8 CIPS Centres since 2014. With the innovative Stepped-Care Model, Oasis, CIPS Centres and Critical Incident Support Teams (CISTs) strengthen staff psychological services, including prevention, peer emotional support, early identification and psychological treatment.

Colleagues can contact CIST directly to schedule peer emotional support services, if needed. Also, they can self-arrange individual consultation at Staff Psychological Services Clinic. Based on the results of a brief triage over the phone, colleagues are arranged to see Social Workers (CIPS Centre Managers) for counselling services, or Clinical Psychologists for psychological treatment.